Terms of Supply

ST Software own and operate a number of websites which are governed by the terms of supply. These websites are : steventuckwell.co.uk, steventuckwell.com, stsoftware.co.uk, trackmycat.com. The websites will now be referred to as 'our web sites'.

This page (together with the documents referred to on it) tells you the terms on which we supply to you any of the products and services ('Products') listed on our website at our web sites.

Please read these terms and conditions carefully before ordering any Products from our web sites, as by ordering any of our Products, you agree to be bound by these terms and conditions. You may wish to print a copy of these terms and conditions for future reference.

INFORMATION ABOUT US
Our web sites are operated by S T Software Ltd ('we'). We are registered in England and Wales under company number 6517026 and our registered office is at St Peters Gate, Charles Street, Sunderland, SR6 0AN. Our VAT number is GB 934079414.
SHOP AVAILABILITY
Our site is mainly intended for use by people resident in the U.K. We may not accept orders with a delivery address outside the U.K.
YOUR STATUS
By placing an order through our web sites, you make a binding contractual promise (or 'warranty') that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old; and
(c) if you are an individual placing an order on behalf of a business or entity which you work for, you are authorised to place it on their behalf.
HOW THE CONTRACT BETWEEN YOU AND US IS FORMED
1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by dispatching your order, together with an invoice or dispatch note (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. If we do not accept your order for any reason we will contact you to discuss your order.
2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
OUR STATUS
1. Please note that in some cases, we accept orders for Products as resellers of third party products and services. The contract to use those third party Products will be between you and that third party seller and is subject to their terms and conditions. They will advise you of these directly, usually when you install or first use their product or service. You should carefully review those terms and conditions.
2. We may also provide links on our web sites to the websites of other companies, whether affiliated with us or not. We cannot promise that third party Products which you purchase through our web sites, or from companies to whose website we have provided a link on our web sites, will be of satisfactory quality, and we do not give any promise about those companies or their products and services. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
CONSUMERS
1. You may cancel your order before we dispatch it to you. Once we have dispatched your order, you may cancel the contract relating to the use of the Product by following the steps which are described in the contractual terms accompanying that Product(s). Please note that there is usually a time limit within which you must cancel such contractual terms, which will be described in them. You may also need to follow the required steps in order to return a Product(s).
2. If you have any statutory rights, this provision does not affect them.
AVAILABILITY AND DELIVERY
We aim to fulfil your order within 2-3 working days or if not, within a reasonable period. If we cannot fulfil it within a reasonable period, we will inform you at the time you place the order by a note on the relevant web page, or by contacting you directly after you place your order.
HANDOVER OF REPONSIBILITY FOR AND OWNERSHIP OF THE PRODUCTS
1. You will be responsible for looking after the Products from the time of delivery to your delivery address, or other location you gave for delivery.
2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. As specified with the relevant terms accompanying the Product, if the Products consist of intellectual property (like software), we only transfer ownership of the disk or other media which the software (or other intellectual property) is recorded on.
PRICE AND PAYMENT
1. The price of any Products will be as quoted on our web sites from time to time, except in cases of error.
2. Our prices are always net of current UK VAT, however we always try to specify the vat. If you cannot see the VAT displayed the prices should always be taken as the net of VAT price. Prices given on our web sites exclude delivery costs. These will be displayed with the total amount due when you go to your shopping basket, prior to you paying for your order.
3. We may change our prices at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.
4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our web sites may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our web sites, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
6. Payment for all Products must be by credit or debit card. We accept payment by the credit and debit cards which are displayed on the card payment web page. If you are paying by credit or debit card we will charge it when you click the order button. This charge will automatically be confirmed to you. You should print out or save a copy of this confirmation for your own records.
OUR REFUNDS POLICY
1. All products which are sold by us can be returned within 30 days of dispatch for a full refund if the products are in a new unused condition with all seals and wrapping unopened. After the 30 days and before 60 days the purchaser can return the product for a 50% refund as long as the product remains in a new unused condition. If in the first 30 days the product has been opened and used we will offer a 35% refund of the product price if all boxes and content are returned to us in a good condition. This policy is at the decretion of the sales director. No refund will be given for delivery charge incurred unless the product is found to be faulty.
2. If you are dissatisfied with the Product(s), or have any other concern with it/them, please email our customer care team on software@steventuckwell.co.uk or call 0191 5438125.
OUR CONTRACTUAL PROMISES AND LIABILITY
1. We make a contractual promise (or 'warranty') that we will use our reasonable efforts to supply you with the Product(s) you have ordered within a reasonable period. To the extent permitted by law, and subject to clause 11.4, this promise overrides any warranty that may be implied into this Contract by law. Any warranty about the Product(s) purchased from us through our web sites is described in the agreement which accompanied the Product(s).
2. Subject to clause 11.4, our liability for losses you suffer as a result of us breaking this Contract is limited to the purchase price of the relevant Product which we supplied to you.
3. Subject to clause 11.4, we are not responsible for:
  (a) indirect losses which happen as a side effect of the main loss or damage which you make a claim for;
  (b) loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; and in each case whether caused directly or indirectly.
4. This does not include or limit in any way our liability for:
  (a) death or personal injury caused by our negligence;
  (b) fraud or fraudulent misrepresentation;
  (c) you being able to use the Product(s) without someone else interfering with that use; or
  (d) any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
5. If you buy any Product from a third party seller through our web sites, the seller's individual liability will be set out in the seller's relevant terms and conditions.
IMPORT DUTY
1. If you order (and we supply) Products from our web sites for delivery outside the U.K., they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our web sites, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.
NOTICES
All notices given by you to us must be given to us at software@steventucwell.co.uk . If your notice is about legal proceedings please send a paper copy to our registered office, For the Attention of Head of Legal. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
1. The contract between you and us is binding on you and us and on our respective successors and assigns.
2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
WAIVER
1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
SEVERABILITY
If any of these terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
ENTIRE AGREEMENT
1. These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party�s only remedy shall be for breach of contract as provided in these terms and conditions.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, changes in our business strategy and operations and changes in our system's capabilities.
2. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within ten days of receipt by you of the Products).
LAW AND JURISDICTION
Contracts for the purchase of Products through our web sites will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Additional Product Performance Information

GPS Restrictions (Cat track Live, Cat Track 1 and Snooper products)
GPS tracking will be restricted when the unit is in certain locations and/or environments and will not work indoors. When the GPS receiver enters locations such as tunnels, underground borrows, buildings, thick undergrowth or near large objects such as pylons, buildings, sculptures, trees, cars, trucks etc the GPS signal can be obstructed and may not be received by the antenna. This may result in the unit’s location being reported inaccurately or as an unknown position etc. This does not normally cause a problem as the tracking unit will start reporting its correct location again once it is clear of the obstruction.
Many tracking applications are able to plot the units position on a satellite image overlay software and where possible you can see a satellite ‘birds eye’ view of the units last known location i.e. just before tunnels, underground borrows, buildings, thick undergrowth or near large objects such as pylons, buildings, sculptures, trees, cars, trucks. It is important that you use the live mapping software on our website as other websites may give different results to the position reported by the unit.
GPS is a free service and no subscription is required. It is important for the purchaser to understand that the units are designed to give an indication of where the unit is located at any particular time and NOT the exact location as shown on mapping software.
Please note that the GPS units are powered by small low voltage batteries and as a result may reduce the strength of the GPS signal received compared to other GPS units on the market, such as car navigation systems, handheld mapping units, outdoor GPS units etc. At no point should any other GPS product be used as a benchmark in comparison to our unit.
If you believe that the product may be faulty by not receiving a GPS signal, you can return the unit (at your own cost) for the unit to be tested against our benchmark results. If the unit is found to be faulty a full refund will be issued or a replacement provided, otherwise the product will be returned to the sender together with the test results.
Cellular/ Mobile Phone Coverage (Cat track Live and Snooper products)
It is the purchases responsibility to provide a sim card for the unit to be used. These units are unlocked and will take any worldwide GSM sim card. Please note that the units are powered by small low voltage batteries and as a result may reduce the strength of the signal received compared to other units on the market, such as mobile telephone’s etc. At no point should any other cellular/mobile product be used as a benchmark in comparison to our unit’s ability to receive a GSM signal.
It is also the purchases responsibility to ensure that there is sufficient GSM coverage by their chosen provider in the anticipate area of the use.
If you believe that the product may be faulty by not receiving a GSM signal, you can return the unit (at your own cost) for the product to be tested against our benchmark results. If the unit is found to be faulty a full refund will be issued or a replacement provided, otherwise the product will be returned to the sender together with the test results.
Unit Size and Animal Temperament (All Products)
The user should be aware of all sizes given on the website for each product. It is the purchaser’s responsibility to ensure that the units are the correct size for use on their pets and that the animals will be willing to wear such a device. No refund will be made if the unit is found to be too large for your pet or your pet is unwilling to wear the units other than our standard refund policy.

Terms & Conditions

The purchaser accepts they have fully read and understood the health and safety warnings for each of our products, understands each products limitations described in the additional product proformance information and accept the terms of supply. If the purchaser does not agree with any of the terms or conditions no purchase should take place.

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Terms of Supply

Terms & Conditions